SCCM Clients failing to install windows updates

Microsoft System Center Configuration Manager (SCCM) is a popular tool used for managing and deploying updates to Windows clients in an organization. However, sometimes SCCM clients can encounter issues while installing Windows updates, resulting in failed installations. This can be a frustrating experience for IT professionals who are responsible for maintaining a secure and up-to-date environment. In this article, we will explore common causes of SCCM clients failing to install Windows updates and provide solutions to troubleshoot and resolve these issues.

Common Causes of SCCM Clients Failing to Install Windows Updates:

There can be various reasons why SCCM clients may fail to install Windows updates. Here are some common causes:

  1. Inadequate Disk Space: If the SCCM client has insufficient disk space, it may fail to install updates.

  2. Connectivity Issues: The SCCM client must have a stable and reliable connection to the network and the SCCM server to download and install updates. Any connectivity issues can cause the installation to fail.

  3. Corrupted Update Files: Sometimes, the update files downloaded by the SCCM client can become corrupted, leading to a failed installation.

  4. Incorrect Permissions: If the user account used to run the SCCM client does not have sufficient permissions to install updates, the installation may fail.

  5. Conflicting Software: Sometimes, other software installed on the client machine can interfere with the installation of Windows updates.

Troubleshooting SCCM Clients Failing to Install Windows Updates:

Now that we have identified some common causes of SCCM clients failing to install Windows updates, let’s look at some troubleshooting steps to resolve these issues.

  1. Check Disk Space: Verify that the SCCM client has sufficient disk space to install updates. Clear any unwanted files or increase the disk space if needed.

  2. Check Connectivity: Ensure that the SCCM client has a stable network connection to the SCCM server. Check for any firewall or network configuration issues that may be affecting the connection.

  3. Clear the Software Distribution Folder: Sometimes, clearing the contents of the Software Distribution folder on the SCCM client can help resolve update installation issues. To do this, stop the Windows Update service, delete the contents of the C:WindowsSoftwareDistribution folder, and then restart the Windows Update service.

  4. Verify Permissions: Ensure that the user account used to run the SCCM client has sufficient permissions to install updates. The user account should be a member of the local Administrators group on the client machine.

  5. Uninstall Conflicting Software: If other software is interfering with the installation of Windows updates, uninstall the software and attempt the update installation again.

The most common cause of Windows Update Failures

If you find no issues while looking at the Client and SCCM server Windows Updates logs and you determine that it isnt something else (as above), it maybe worth checking the following on the clients with the issues.

If you have issues with SCCM client machines during an update deployment, an issue that could be causing the problem is a proxy value has been set within the registry.

 

Open Regedit and navigate to the following key location

HKEY_LOCAL_MACHINE – SOFTWARE – Microsoft – Windows – CurrentVersion – Internet Settings – Connections – WinHttpSettings

Delete the WinHttpSettings value

Close Regedit and reboot the server.

FAQs

How can I tell if an SCCM client failed to install updates? 

You can check the SCCM console to view the update deployment status. If the update installation has failed, you will see an error message with details of the failure.

What should I do if an SCCM client repeatedly fails to install updates? 

Try the troubleshooting steps mentioned in this article to resolve the issue. If the issue persists, you may need to investigate further and seek assistance from Microsoft support.

What should I do if an SCCM client reports a download failure for an update? 

First, check the client’s internet connectivity and ensure that there is no firewall or proxy server blocking the download. If the issue persists, try clearing the Software Distribution folder or restarting the Windows Update service on the client machine.

How can I troubleshoot an SCCM client that is stuck in “Downloading” or “Installing” updates?

Check the client’s connectivity to the SCCM server and ensure that there is enough disk space on the client machine. You can also try clearing the Software Distribution folder or restarting the Windows Update service on the client machine.

What are some common errors that occur when SCCM clients fail to install updates? 

Some common errors include “Failed to install updates,” “Error 0x80070003,” and “Error 0x8007000e.” The specific error message can provide clues to the underlying issue.

How can I troubleshoot an SCCM client that is reporting a Windows Update error? 

Check the client’s internet connectivity, ensure that there is enough disk space on the client machine, and verify that the user account used to run the SCCM client has sufficient permissions to install updates. You can also try restarting the Windows Update service or clearing the Software Distribution folder on the client machine.

How can I prevent SCCM clients from failing to install Windows updates in the future?

Ensure that the client machines are regularly maintained and have enough disk space available. Keep the SCCM server up-to-date with the latest updates and patches. Additionally, consider implementing a regular update schedule and enforcing compliance policies to ensure that updates are installed on a timely basis.

Conclusion: 

SCCM clients failing to install Windows updates can be a frustrating issue to deal with, but with the right troubleshooting steps, it can be resolved. In this article, we have outlined some common causes of update installation failures and provided solutions to troubleshoot and resolve these issues. By following these steps, you can ensure that your SCCM clients stay up-to-date and secure.