SCCM Update Deployment Issues?
Troubleshooting Tips and Logs to Resolve Common Problems
Are you experiencing issues with deploying updates within SCCM? Don’t worry; you’re not alone. Many administrators struggle with troubleshooting and identifying the root cause of update deployment problems. However, with the right knowledge and tools, you can quickly resolve these issues and ensure your updates are deployed successfully. In this article, we’ll discuss some troubleshooting tips and the logs you can use to identify and resolve common SCCM update deployment issues.
Identifying the Appropriate Log to Troubleshoot SCCM Update Deployment Issues
One of the most challenging aspects of troubleshooting SCCM update deployment issues is identifying which log to look at. Fortunately, SCCM has many logs available to help you determine the root cause of any issues. Here are some of the logs you can review to identify the issue:
Server Side Software Update Logs:
- SUPsetup.log – Installation of SUP Site Role.
- WCM.log, WSUSCtrl.log – Configuration of WSUS Server/SUP.
- WSyncMgr.log – SMS/WSUS Updates Synchronization Issues.
- Objreplmgr.log – Policy Issues for Update Assignments/CI Version Info policies.
- RuleEngine.log – Auto Deployment Rules.
Client Side Software Update Logs:
- UpdatesDeployment.log – Deployments, SDK, UX.
- UpdatesHandler.log – Updates, Download.
- ScanAgent.log – Online/Offline scans, WSUS location requests.
- WUAHandler.log – Update status (missing/installed – verbose logging), WU interaction.
- UpdatesStore.log – Update status (missing/installed).
- indirWindowsUpdate.log – Scanning/Installation of updates.
Hopefully these logs will help you troubleshoot Update Deployment from within SCCM. Click these links to see how you can create a SCCM Automatic Deployment Rule for your Microsoft Updates and SCEP Definition Updates to help you automate your update and definitions deployments.
Troubleshooting SCCM Update Deployment Issues
Now that you know which logs to look at, it’s time to start troubleshooting. Here are some common SCCM update deployment issues you may encounter, along with their possible solutions:
Issue 1: Updates are not downloading or installing on client devices.
Solution: Check the UpdatesDeployment.log and UpdatesHandler.log for errors. Make sure the client devices have access to the update source location, and the content is distributed to the distribution point.
Issue 2: The SCCM client is not reporting update compliance status.
Solution: Check the UpdatesStore.log, UpdatesDeployment.log, and WUAHandler.log for errors. Verify that the SCCM client has the correct permissions to read the WSUS catalogs and update metadata.
Issue 3: Automatic Deployment Rules (ADR) are not working correctly.
Solution: Check the RuleEngine.log and WCM.log for errors. Verify that the ADR criteria and schedules are configured correctly and that the update metadata is up to date.
Automating SCCM Update and Definitions Deployments
Manually deploying updates and definitions can be a time-consuming task, especially if you have many devices to manage. SCCM offers Automatic Deployment Rules (ADR), which allow you to automate the process of deploying updates and definition updates. By creating an ADR, you can define criteria for the types of updates to deploy, when to deploy them, and to which collections to deploy them. Here are some links to help you get started with creating SCCM Automatic Deployment Rules for your Microsoft Updates and SCEP Definition Updates:
- Create an Automatic Deployment Rule for Microsoft Updates
- Create an Automatic Deployment Rule for SCEP Definition Updates
In conclusion, SCCM update deployment issues can be frustrating, but with the right knowledge and tools, you can quickly identify and resolve them. By reviewing the appropriate logs and following the troubleshooting tips we’ve outlined, you can ensure that your updates are deployed successfully. Additionally, by automating the deployment